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We respond to all inquiries within 24 hours on business days (excluding weekends and holidays, with some exceptions)

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Frequently asked questions

Where can I track my package?

Primarily, you can track your package directly on our website. Once we have packed your order, we will also send you an email with a tracking link so you can follow the delivery of your order.

Do nicotine pouches contain tobacco?

No, nicotine pouches are completely free of tobacco

Do you ship nicotine pouches to my country?

We ship to most countries where nicotine pouches are permitted. To be sure, please check the "Do we ship to your country?" page for more information. If your country is not listed, please contact us and we will look into it.

How do you use nicotine pouches?

It's simple: just place a pouch between your gums and upper lip and leave it for about 10 to 40 minutes (it varies from person to person)

What is Tobacco-Free Snus?

Tobacco-free snus, often called nicotine pouches or "white snus," is a nicotine product without any tobacco, originating from Sweden.
In Sweden, the traditional snus, small portions of tobacco placed under the lip, has been popular for many years. However, the modern tobacco-free version differs significantly from the classic snus. Manufacturers have managed to extract nicotine from the tobacco plant and use it to create pouches that contain various fillers, flavorings, and nicotine, without any tobacco content.

Frequently asked questions

Where can I track my package?

Primarily, you can track your package directly on our website. Once we have packed your order, we will also send you an email with a tracking link so you can follow the delivery of your order.

Do nicotine pouches contain tobacco?

No, nicotine pouches are completely free of tobacco

Do you ship nicotine pouches to my country?

We ship to most countries where nicotine pouches are permitted. To be sure, please check the "Do we ship to your country?" page for more information. If your country is not listed, please contact us and we will look into it.

How do you use nicotine pouches?

It's simple: just place a pouch between your gums and upper lip and leave it for about 10 to 40 minutes (it varies from person to person)

What is Tobacco-Free Snus?

Tobacco-free snus, often called nicotine pouches or "white snus," is a nicotine product without any tobacco, originating from Sweden.

In Sweden, the traditional snus, small portions of tobacco placed under the lip, has been popular for many years. However, the modern tobacco-free version differs significantly from the classic snus. Manufacturers have managed to extract nicotine from the tobacco plant and use it to create pouches that contain various fillers, flavorings, and nicotine, without any tobacco content.

Shipping Options

Shipping options vary by country. Check available options at checkout

Refunds & Returns

Due to the perishable classification of nicotine pouches, we do not accept product returns or offer refunds for returned items. This policy is in place to maintain the highest standards of product integrity and customer satisfaction.

For more information, please read our Terms & Conditions

Order Confirmation and Dispatch

Upon finalizing your order, you’ll receive an email confirmation to the address you’ve provided, detailing your order’s specifics. We aim to process orders received on business days within a few hours, ensuring dispatch on the same day. Your order will be directed to the address you’ve designated, with our logistics partners including DHL Express Worldwide, and Postnord Recommended First Class ensuring prompt and secure delivery.

Delivery Timeline

Delivery durations are subject to the operational timelines of Postnord and DHL, as well as the postal services in the destination country, which may fluctuate. Occasionally, packages may experience delays, particularly if held up in customs. Should your order be dispatched but not arrive within the expected timeframe, please allow a minimum of 10 days before reaching out for assistance. Once an order departs from our distribution center, we are not liable for delays due to customs or other unforeseen external factors. Given the specific nature of our products (smokeless nicotine pouches), we are unable to accommodate returns. This policy stands even in cases of order cancellation, accidental incorrect ordering, or a change of mind post-purchase. Typically, packages reach their destinations within the following timeframes:

Customs and Import Regulations

Import duties, taxes, and fees may be applicable to your parcel once it reaches your country, for which you, as the customer, are responsible. These charges are beyond our control and unpredictable by Niccozone.com. As the importer, you must adhere to your country’s regulations and laws regarding the import of our products. In instances of refusal due to local duties, customs rejections based on local laws, or failure to collect the delivery, we cannot offer reshipments or refunds. Orders that are refused, uncollected, seized, or detained by customs are not eligible for refunds or returns, reflecting the perishable nature of our products which prohibits restocking or resale.

Privacy Policy

This Privacy Policy describes how Nordic Fulfillment (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from niccozone.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information including your username, password, security questions.
Shopping information including the items you view, put in your cart or add to your wishlist.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account information Commercial information such as order information, shopping information and customer support information Internet or other similar network activity, such as Usage Data	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Business and marketing partners Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at contact@niccozone.com.

Terms & Conditions

Privacy and Data Protection

Our commitment to data privacy is unwavering, and we adhere strictly to the Privacy Protection Act. By providing us with your personal details as an individual, you consent to our storing and utilizing your information internally to meet our service obligations to you. Your personal information is safeguarded in alignment with the Privacy Protection Act. At any time, you have the right to access your data or request their removal.

Purchasing Guidelines

Customers must be at least 18 years old to make purchases from us, strictly prohibiting sales of nicotine products to individuals under 18. We actively monitor for fraudulent orders, which are reported to the authorities. Should these orders cause financial harm, we reserve the right to seek recompense through legal channels.

International Orders, Customs, and Taxes

Customers are encouraged to familiarize themselves with their own country's customs and import regulations, which can typically be found on the country's customs website. Nordicfulfillment.com is unable to provide specific guidance regarding these rules. All import duties, taxes, and other fees incurred are the responsibility of the customer. Nordicfulfillment.com absolves itself of liability for orders confiscated by customs, emphasizing that the customer is responsible for all taxes and duties and for being aware of their country's import policies.

Payment and Shipping

At checkout, customers are prompted to select their preferred payment method, informed whether prices include or exclude Value Added Tax (VAT), and the applicable VAT rate. Orders are dispatched within 3 days unless otherwise noted. Shipments occur on regular business days, from Monday to Friday. Shipping fees may be applied in addition to the item price, which, if applicable, are clearly listed at checkout.

Items in the store may display expected delivery times. We maintain the right to remove items from an order if they are unavailable, with a corresponding price adjustment. Should you choose to replace an unavailable item with a different product, it will be treated as a new order.

It is the customer's responsibility to ensure the accuracy of the shipping address provided at the time of purchase.

Package Collection Responsibility

It falls upon you to retrieve your package from the specified delivery location within the period indicated by your notification. Nordic fulfillment is not obligated to replace or refund any package that is not collected or accepted by you.

Order Cancellation Policy

Once an order has undergone processing at checkout, it cannot be canceled.

Return and Refund Policy for Faulty Products

Should you receive a product that is defective or not as ordered, it is imperative to notify us promptly, no later than 10 days from the point at which the discrepancy was or should have been identified. Returns should be made in the original packaging and through the original shipping service, accompanied by a comprehensive description of the issue.

To initiate a return, please follow the directives provided under the "Customer Service" section on our website. Should a replacement product be unavailable within a reasonable timeframe, we commit to reimbursing both the return shipping costs and the purchase price of the product in question.

We advise customers to thoroughly research product compatibility to prevent unnecessary returns and expenses.

Disclaimer on Typographical Errors

We take precautions against typographical mistakes and inaccuracies in the product and service descriptions within our offerings. However, errors may occur.

Force Majeure

Both parties are excused from fulfilling contractual obligations if such fulfillment is rendered impossible or substantially impeded by unforeseen events or circumstances beyond their control. This includes, but is not limited to, natural disasters, war, government requisitions, restrictions, general shortages, transportation difficulties, labor disputes, power failures, and supply or subcontractor disruptions due to such events. Under these or similar conditions, if fulfilling the agreement becomes unduly burdensome or costly, parties are relieved from their obligations.

Questions & Answers

Write us an e-mail via the form, or just send us an e-mail directly at. contact@niccozone.com

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VELO Royal Purple Mini (Velo Groovy Grape Mini)

Rated 0 out of 5

Weight	30 g
Brand	Velo
Pouches Per Can	20
Nicotine (Mg) Per Pouch	6 MG/POUCH 6

-10%10 MG/POUCH

VELO Royal Purple Strong Slim (Velo Groovy Grape Strong)

Rated 0 out of 5

Weight	30 g
Brand	Velo
Pouches Per Can	20
Nicotine (Mg) Per Pouch	10 MG/POUCH

-10%5.6 MG/POUCH

VELO Ruby Berry Slim (Velo Blush Berry)

Rated 0 out of 5

Weight	30 g
Brand	Velo
Pouches Per Can	20
Nicotine (Mg) Per Pouch	5.6 MG/POUCH

VELO Tropic Breeze Slim (Velo Breezy Mango)

Rated 0 out of 5

Weight	30 g
Brand	Velo
Pouches Per Can	20
Nicotine (Mg) Per Pouch	6 MG/POUCH 6

XQS Epic Freeze

XQS Epic Freeze X-Strong

Rated 0 out of 5

Weight	30 g
Brand	XQS
Pouches Per Can	20

-10%19 MG/POUCH

XQS Green Mint

XQS Green Mint X-Strong Slim

Rated 0 out of 5

Weight	30 g
Brand	XQS
Pouches Per Can	20
Nicotine (Mg) Per Pouch	19 MG/POUCH

-10%16 MG/POUCH

XQS Tropical

XQS Tropical Limited Strong Slim

Rated 0 out of 5

Weight	30 g
Brand	XQS
Pouches Per Can	20
Nicotine (Mg) Per Pouch	16 MG/POUCH

ZYN Apple Mint Mini Dry Extra Strong

ZYN Apple Mint Mini Dry Extra Strong

Rated 0 out of 5

Weight	30 g
Brand	Zyn
Pouches Per Can	20
Nicotine (Mg) Per Pouch	6 MG/POUCH 6

ZYN Apple Mint Mini Dry Normal

Rated 0 out of 5

Weight	30 g
Brand	Zyn
Pouches Per Can	20
Nicotine (Mg) Per Pouch	3 MG/POUCH

ZYN Apple Mint Slim Strong

Rated 0 out of 5

Weight	30 g
Brand	Zyn
Pouches Per Can	20
Nicotine (Mg) Per Pouch	9 MG/POUCH

ZYN Bellini Mini Dry

Rated 0 out of 5

Weight	30 g
Brand	Zyn
Pouches Per Can	20
Nicotine (Mg) Per Pouch	3 MG/POUCH

ZYN Black Cherry Mini Dry

Rated 0 out of 5

Weight	30 g
Brand	Zyn
Pouches Per Can	20
Nicotine (Mg) Per Pouch	3 MG/POUCH

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